Service Level Agreements Even more support

SLA stands for Service Level Agreement and refers to an agreement between the supplier and the customer that specifies services beyond those inclusive. As a rule, in the case of software as a service offers, this concerns the guaranteed availability, contact channels and possibly individual services which are outsourced to the provider for a lump sum.

Often, there is not enough time to take care of arising matters that are not typically the main tasks of an employee. With an SLA, there is nothing additional that the organization needs to do, other than taking care of the essential functions. We'll provide the extra support needed. In the case of system failures, an SLA guarantees prioritized support and guaranteed accessibility. We will gladly explain the detailed services to you, based on your requirements.

The use of an SLA is not mandatory, but in many cases is recommended. The benefits are individual and can be compared to the different categories of airline tickets: a faster process, extra baggage allowance and ample legroom in the plane do not change the destination of the trip nor do they determine a safe arrival, but are worthwhile for the traveler who wants to work on the way or has a lot to transport. We are happy to advise you and weigh the individual benefits of a service level agreement together.

The costs are modular and depend on your needs. The most basic one is the Widget & E-Payment SLA, which is already available from 40 francs per month. If you decide to combine several SLAs or opt for a multi-year contract, you will benefit from discounts. In any case, even when using fewer of the services covered, an SLA pays off in terms of effort.