GDPR-compliant with RaiseNow

The new European General Data Protection Regulation (GDPR) comes into force on May 25, 2018. As this may apply to all legal entities in Europe - and thus to RaiseNow as an internationally active company - as well as to legal entities in Switzerland, we are making ourselves and all our products GDPR-compliant.

This will also have consequences for RaiseNow customers, which we will inform you about here.

Data processing agreement (DPA)

The new GDPR clearly regulates who is responsible for collected data and its processing and who is an external, third-party processor of this data. In our case, the organization is the controller of the data and RaiseNow is a processor of this data. In order to officially regulate this relationship, a data processing agreement (DPA) is required.

Right to be forgotten

In the GDPR context, the so-called "right to be forgotten" plays a major and important role. In short, every person has the right to have their personal data erased by any legal entity. We enable our customers to do this so that the anonymization of recorded donor data - for example via a donation form - can be carried out. This is also regulated by the DPA.

Data protection officer

In the course of the GDPR, we will appoint an external data protection officer, who will also be available as a contact person for RaiseNow customers and can be contacted via datenschutz@raisenow.com.

Data protection guidelines

Our data protection guidelines provide information about the type, scope and purpose of the processing of personal data. They will be amended on May 25, 2018 and can be accessed at any time on our website.

Product adaptations

Whether donation forms, CRM connector, peer-to-peer platform or SMS donations: all our products are also undergoing GDPR testing and will be adapted. There will therefore be product adjustments, which we will inform our customers about.