Fundraise better with the right plan

No matter your budget, we’ve got you covered. Focus on growing and advancing your cause with RaiseNow.

TWINT

The price plan for fast and convenient TWINT payments for clubs and charities who only want TWINT.

€0 $0 £0 0 CHF No fixed costs
Fees (platform & payment processing):
Payments from 1.3% 1.3% 1.3% 1.3%
Donations 2.5% 2.5% 2.5% 2.5%
  • Flexible payment amounts
  • Transparent payouts
  • Unlimited QR codes and PayLinks
  • Up to four fixed amounts, or three fixed and one custom, per TWINT QR code
  • Easily collect payer data
  • Instant QR code download
  • Edit which details payers need to enter
  • High-quality TWINT QR code prints and counter displays, delivered within five business days
  • Collect tax receipt requests
Get started for free
Free

The price plan for clubs and associations, small and regional organizations – with no fixed costs.

€0 $0 £0 0 CHF No fixed costs
Platform fee: 2.5% 2.5% 2.5% 2.5% (plus payment processing fees) Fees for external payment providers such as Stripe, PayPal, etc.
  • Unlimited number of donation forms
  • 1 currency
  • 4 languages (EN, FR, DE, IT)
  • Multiple payment methods: credit cards/Stripe, PayPal (available soon), and TWINT
  • One-time and recurring donations
  • Up to 4 fixed amounts, or 3 fixed and 1 customized, for each touchpoint solution
  • Customizable donation amounts
  • Access to RaiseNow Hub to create TWINT QR codes, donation buttons and more
  • Real-time donation, payment and supporter data on RaiseNow Hub
  • Clear overview with dashboard
  • Transparent payouts
  • Unlimited data exports in CSV or XSLX
  • Full customization to match your branding (whitelabeling)
  • SSL data encryption
  • PCI DSS certified payments
  • Fraud control
  • Optional form autocompletion for recurring supporters
  • Email support
  • Access to our extensive Knowledge Base
  • API interfaces and documentation
  • Webhook functionality allowing data transfer to 3rd party systems
  • Collect tax receipt requests
Get started for free
Growth

The package for national and international organizations and movements – available in 3 attractive price points.

From €195 $225 £175 195 CHF / month
Platform fee: 0.5% - 4.4% 0.5% - 4.4% 0.5% - 4.4% 0.5% - 4.4% (plus payment processing fees) Fees for external payment providers such as Stripe, PayPal, etc.
  • Everything in Free, plus:
  • Unlimited currencies
  • Unlimited languages
  • Unlimited payment methods with individual contracts
  • Cover the fee option
  • Peer-to-Peer Fundraising (Platform: Add-on*; Campaign page: Planned)
  • Employee Giving (Platform: Add-on*; Campaign page: Planned)
  • Advanced CRM Integrations with Salesforce Nonprofit Cloud, SEXTANT, Creative OM, Microsoft Dynamics 365
  • Advanced Accounting System Integrations with Abacus and SAP (Add-on*)
  • Opportunity to be featured on TWINT Giving Portal 
  • Extended support via Customer Success packages
  • Optional payment slip processing
  • 1000+ integrations with your favorite tools via Zapier
  • Access to newly released products and features at no extra cost
  • More features available upon request

    *Add-ons are subject to a fee
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See all features

Our product isn't just about features, we also support you to ensure your success

Because you don't have to figure it all out on your own.

Customer

RaiseNow’s customer support team is ready to help you with all your technical questions, and can be reached by email or phone depending on your plan

Services

Get up and running quickly with an easy onboarding plan. Then maximize results along the way with premium training, ongoing consulting and technical services

Education

From blog posts to webinars to Knowledge Base articles, we offer no shortage of free educational content to help your whole team stay ahead of the curve as you grow

Customer Success packages

Our Customer Success packages prioritize the organization's needs. Choose between Basic, Key Account, and Key Account Plus. These packages include the following services:

Features

Included in Growth plan

350 CHF 350 CHF 350 CHF 350 CHF /Month

1.500 CHF 1.500 CHF 1.500 CHF 1.500 CHF /Month

Onboarding

Basic onboarding and training

Basic package, plus CRM connector and reconciliation

Key Account package, plus Peer-to-Peer and Employee Giving

Success meetings (goals and roadmap)

Annually

Half-yearly or as required

Monthly or as agreed and an annual meeting with RaiseNow C level

Technical support

No hours includedCharged based on time spent, 190 CHF/hr. Simple text adjustments in widgets

2 hours per month including additional work at 190 CHF/hr. Hours cannot be carried over into the following month, e.g. individual field adjustments during onboarding and operation

10 hours per month including additional work at 190 CHF/hr. Hours cannot be carried over into the following month, e.g. individual field adjustments during onboarding and operation

Support channels

Email / ticketing system, link to schedule meetings, access to our Knowledge Base

Designated customer success team. All Basic support channels, plus a team telephone number

Designated customer success manager. All Basic support channels, plus a personal telephone number

Monitoring

Monitoring training with RaiseNow tool for CRM connector and reconciliation. Active monitoring: Error identification by email and Error processing (SLA level P4)

Monitoring training with RaiseNow tool for CRM connector and reconciliation. Active monitoring: Error identification by email and Error processing (SLA level P4)

Monitoring training with RaiseNow tool for CRM connector and reconciliation. Active monitoring: Error identification by email, Error processing (SLA level P3) and High priority with assistance from developer team

Contracts

Not possible to adjust T&Cs documents

Possible to adjust T&Cs by agreement. Charged based on time spent 250 CHF/hr

Possible to adjust T&Cs by agreement

Availability

99,7%

99,8%

99,9%

Are you considering any of our Customer Success packages? Don't hesitate to reach out to us directly. We'll work together to identify the optimal option for your organization.

Get in touch

Frequently asked questions, answered

Are there any fixed costs?

There are no fixed costs for the Free plan. Monthly fixed costs only apply to the Growth plan. There are three available offerings within the Growth plan with variable fixed costs and service fees, depending on your annual online fundraising income and requirements. If you need a special integration, implementation or a different Service Level Agreement, these fees will be charged additionally and accordingly.

What is the service fee?

This is the fee that RaiseNow charges for providing donation forms with infrastructure and added-value, including services such as secure payments, error handling, data synchronisation, export and more. It is in addition to the transaction fee for payment processing by different payment providers. Customers get a monthly bill with their service fee for the previous month.

What is a Customer Success Package?

Customer Success Packages are our service offerings for enhanced support provided by our Customer Success Team. They include proactive services that go beyond the support included in the Free and Growth plans. The "Key Account" package offers long-term support from a member of our CS team to ensure that key concerns are centralized and we can offer tailored support. This includes predefined regular online meetings to monitor your fundraising goals, a phone number for your contact person, and proactive notifications from us if there are any irregularities or important updates for your specific setup that we can communicate early on. We particularly recommend these packages for customers with CRM integrations, reconciliation, extensive customizations in general, and P2P.

Can I export my supporter data?

Yes, you can export transaction histories, donor data, and campaign performance figures in CSV or XSLX formats.

Can I connect my own payment gateway?

Yes, you can connect your own payment gateways including Stripe, Paypal and many more. Get in touch to explore other options.

Is there a donor “cover the fees” or “tipping” option?

Yes, you can offer “cover the fee” as an option on your donation forms. On average, 70% of supporters opt in to cover the transaction and service fees. By doing so, it allows you to receive and keep 100% of the donation amount, so that our solution pays for itself at no additional cost to you.

Which plan should I choose?

This depends on the size of your organization, your annual online fundraising income, and your needs. The detailed features and offering of each plan are laid out above, and we’re happy to discuss your options and suitability for each pricing.

Is RaiseNow only for nonprofit organizations?

We support all categories of nonprofit organizations including charities, non-governmental organizations, and clubs and associations. With every newly-registered organization, our team runs a manual check to ensure that you comply with our cooperation guidelines before proceeding with onboarding and setup.

What does onboarding and account setup look like?

For the Free plan, you can fill in this order form right away. Once our team has approved your registration based on our cooperation guidelines, you will receive your donation form within 5 - 10 working days ready with your payment methods and individual information provided during ordering. You’ll receive a Javascript code to copy and paste onto your website – and you’re good to go.

If you’re interested in the Growth plan, book a meeting slot with our Sales team to scope out your requirements. After signing the contract, our Customer Success team will get in touch to carry out the various onboarding and setting up processes with you.

How long does it take to set up?

The setup process and time period depends on the complexity of your requirements and implementation. On average, it takes Free customers 5 working days, and Growth customers 2 - 8 weeks to go live with their campaigns.

How long is my contract and how can I cancel it?

At RaiseNow, we have a fair policy and are flexible with regards to contractual terms. For Free customers, you don’t have to cancel; you can simply remove the donation form from your site. For Growth customers, we offer one- to three-year contracts with a one month notice period. You can cancel your contract by emailing us at support@raisenow.com

More than 4,000 organisations trust RaiseNow